Privacy Policy

Rapid Med Academy, located at 46 Mahogany Road, Westmead, Durban, 3610 (South Africa), operating as a WooCommerce-powered online store at https://rapidmedacademy.co.za/, (“we,” “our,” or “us”) is committed to protecting your privacy.

1. Information We Collect

We collect and process personal information in connection with your use of our store, including:

• Information you provide directly, including:

  • Contact details (name, email address, phone number, billing/shipping address)

  • Order details (products purchased, quantities, preferences)

  • Communications (emails, contact form submissions)

• Automatically collected data, such as:

  • Website usage data (IP addresses, device/browser info, pages visited, referral source, timestamps)

  • Cookie and tracking information, including analytics and session data

2. How We Use Your Information

We use personal data for the following purposes:

• Order processing: to manage purchases, payments, shipping, returns, and customer inquiries

• Account management (if applicable): to respond to inquiries or support requests

• Improving our service: to understand site usage patterns, optimise our online store, and tailor product offerings

• Marketing and communications: to send order updates, promotions, newsletters—only with your explicit consent or where permitted by law

• Legal and compliance obligations

3. Legal Basis for Processing

We rely on the following lawful grounds for processing your data:

• Performance of a contract: to fulfil your orders and deliver requested services

• Legitimate interests: to maintain, protect, and improve our business operations (e.g., fraud prevention, analytics)

• Consent: for promotional emails or marketing communications (you may withdraw consent at any time)

4. Cookies and Tracking Technologies

We utilize cookies and similar technologies (e.g., analytics, pixels) to enhance user experience, such as:

• Tracking session information (cart contents, login sessions)

• Measuring website performance and usage through tools like Google Analytics (or similar)

You may manage or disable cookies via your browser settings, though this may affect some site functionalities. 

5. Third-Party Sharing & Services

We may share your information with selected third parties, including:

• Payment processors (e.g. Stripe, PayPal) for transaction processing

• Shipping and fulfillment partners to deliver orders

• WooCommerce.com or plugins if used, which may receive certain data depending on settings Noblis

• Analytics and marketing service providers

• Legal and regulatory authorities, when required by law

We do not sell your personal information.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described (orders, legal compliance, support). We regularly review and securely delete or anonymize data that is no longer needed.

7. International Transfers

If personal data is transferred outside South Africa—for example, to international payment or analytics service providers—we ensure adequate protection through contractual safeguards or data-processing agreements.

8. Your Rights

Under applicable laws such as South Africa’s POPIA, you may have the right to:

• Request access to or correction of your personal information

• Object to or restrict our processing of your data

• Request deletion of your personal data, subject to legal retention requirements

• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at:

• Email: sales@rapidmedacademy.co.za

• Phone: 031 942 0446 (Mon–Fri, 08:00–17:00)

• Address: 46 Mahogany Road, Westmead, Durban, 3610, South Africa

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, such as secure hosting, SSL encryption, access controls, and routine security monitoring.

10. Children’s Privacy

Our services are not directed at individuals under age 13. We do not knowingly collect personal information from children. If you believe we have, please contact us to have it removed.

11. Updates to This Policy

We may update this Policy occasionally (e.g., when changes in our practices or laws occur). We will post a “last updated” date, and for significant changes, we will provide clear notice (e.g., via website banner or email).

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Rapid Med Academy
46 Mahogany Road, Westmead, Durban, 3610, South Africa
Phone: 031 942 0446 (Mon–Fri, 08:00–17:00)
Email: sales@rapidmedacademy.co.za